Improve OTIF and Enhance Your Customer Experience

According to a Gartner survey, 60% of supply chain leaders prioritize developing customer experience metrics and integrating them across all business units. GoComet's tailored solutions can enhance your supply chain by increasing on-time, in-full shipments, keeping customers informed with accurate ETAs, and acting proactively with continuous feedback to improve overall customer experience.

Increase On-time in-Full Shipment Deliveries

Data spread across systems and lack of timely updates & documents from vendors result in shipment delays, ultimately harming the customer experience. GoComet aligns all stakeholders in one place streamlining the entire process, with visibility into delayed steps and critical due dates for proactive decision making ensuring shipments are delivered on time.

Keep Customers Informed, Minimize Support Queries

Tired of shipment status inquiries? Teams face the constant struggle of keeping consignees informed while fielding countless emails and calls. GoComet end-to-end shipment tracking with automated alerts keep your customers informed, reducing support inquiries. This frees your team to focus on complex issues, enhancing customer satisfaction.

Get Continuous Feedback & Identify Customers at Risk

According to our survey of over 100 exporting clients with multiple customers, we found that the average TAT for taking customer feedback, analyzing it, and proactively working on it is as high as two months.

Most customers experience issues with shipment delays, product quality, sales/customer support, service levels, communication, etc. However, once the sales order is booked, there is no single touchpoint where clients can get instant customer feedback and work on it to keep their customers happy.

GoComet's Customer Visibility Portal creates a crucial touchpoint between clients and their customers, allowing feedback and issues to be shared and instantly addressed by the support team.

With our AI-powered algorithm, the platform predicts high-value customers at risk by considering factors such as business allocation trends, shipment delays, issues raised, consignee platform usage, and customer feedback. Implement proactive measures to retain your existing customers.

Give Accurate ETAs to your customers

Carriers often do not provide ETAs for shipments on less frequent routes or until the shipment is near the port. Moreover, the provided ETAs typically do not account for variables such as port congestion.

GoComet's predictive ETA, built on a machine learning algorithm leveraging millions of data points, ensures maximum accuracy with worldwide carrier coverage and data derived from factors such as port congestion, transit times, AIS, and schedules. Keep your customers informed with real-time data sync and live updates on our platform.